Privacy Policy
1. Identity of the Company
Lucent Detail is responsible for the processing of personal data as described in this Privacy Policy.
Company details
Company name: Lucent Detail
Registered location: Ganzeweide 179A, 6413GE Heerlen
Email address: Lucentdetail.info@gmail.com
Chamber of Commerce (KvK) number: 99369168
VAT number: NL005382446B53
We highly value the privacy of our clients and website visitors and handle personal data with care. Personal data is processed exclusively in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR).
2. Privacy Policy
Personal Data We Process
Lucent Detail processes personal data that is provided directly by you or automatically collected through the use of our website and services.
Depending on your interaction with us, the following categories of personal data may be processed
• Identification data, such as first and last name
• Contact details, such as email address and phone number
• Vehicle-related information, including license plate numbers
• Address details, where mobile services are requested
• Information provided through contact forms, email or WhatsApp communication
• Technical data, including IP address and browser information
Personal data is processed only insofar as necessary for the purposes described in this Privacy Policy.
3. Privacy Policy
Purposes and Legal Basis for Processing
Lucent Detail processes personal data solely for the following purposes and on the corresponding legal grounds as defined by the GDPR
• To respond to enquiries and requests
Legal basis: consent and/or legitimate interest.
• To provide and perform our detailing services
Legal basis: performance of a contract.
• To schedule appointments and manage customer communication
Legal basis: performance of a contract.
• To issue invoices and maintain financial administration
Legal basis: legal obligation.
• To comply with applicable laws and regulations
Legal basis: legal obligation.
Personal data will not be used for purposes other than those described above, unless explicitly permitted by law or with prior consent from the data subject.
4. Privacy Policy
Data Retention
Lucent Detail retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.
The following retention periods apply
• Personal data related to customers and invoicing is retained for seven (7) years in accordance with tax and administrative obligations.
• Personal data obtained through contact requests that do not result in a customer relationship is retained for a maximum of twelve (12) months.
After the applicable retention period has expired, personal data will be securely deleted or anonymised, unless further retention is legally required.
5. Privacy Policy
Sharing Personal Data with Third Parties
Lucent Detail shares personal data with third parties only when this is necessary for the execution of our services, to comply with legal obligations, or to ensure the proper functioning of our website.
Personal data may be shared with the following categories of recipients
• Service providers responsible for website hosting and technical maintenance
• Administrative or accounting service providers for financial and tax obligations
• Payment service providers, where applicable, for processing transactions
Personal data is shared exclusively with parties that process such data on our behalf or as independent controllers in compliance with applicable data protection legislation. We do not sell personal data to third parties.
6. Privacy Policy
Cookies and Website Data
Lucent Detail uses functional and analytical cookies to ensure the proper functioning and improvement of the website.
Functional cookies are necessary for the basic operation of the website and cannot be disabled.
Analytical cookies are used to gain insight into the use of the website and to improve its performance. These cookies are processed in an anonymised manner and do not track visitors across different websites.
We do not use marketing or tracking cookies unless explicit consent has been provided.
7. Privacy Policy
Data Security
Lucent Detail takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Access to personal data is restricted to authorised persons only and is limited to what is necessary for the execution of our services and legal obligations.
8. Privacy Policy
Rights of Data Subjects
• As a data subject, you have the following rights with regard to your personal data:
• The right to access your personal data
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to restrict or object to the processing of your personal data
• The right to data portability, where applicable
Requests regarding the exercise of these rights can be submitted by contacting us via the contact details provided in this Privacy Policy.
9. Privacy Policy
Complaints and Supervisory Authority
If you believe that your personal data is being processed in violation of applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.
In the Netherlands, the supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).